PORTICA: The easy way for retailers to get started in e-commerce
Kempen. In the world of commerce, the internet is a vital sales channel. But as a study by artegic AG titled “Online Dialogue Marketing in Retail 2016” has found, one in three businesses has no online shop of its own. The investment costs and work required are often seen as insurmountable hurdles. PORTICA aims to solve this problem. As a full service provider for e-commerce, the company’s portfolio includes not just intelligent services and solutions, but also its own specialist offerings for an easy start in the lucrative e-commerce sector.
“E-commerce is booming, offering retailers outstanding opportunities to expand their target markets and generate greater turnovers. The effort required to reach that point cannot be allowed to stand in their way”, explained Markus Ramirez, Managing Director at PORTICA. For web shop setup or operations, logistics, finance or customer service: if businesses have tasks for which they cannot or do not want to reserve their own resources, they can delegate them to a competent service provider such as PORTICA.
PORTICA’s approach is designed to meet the market’s exact requirements. Its current approach uses modular, flexible services. This means the Kempen-based team, with their 40 years of experience in the market, can support companies working on any type of project with exactly the team, the IT systems and the capacity they need. And for the past two years, businesses which agree to act as reference customers have had the option of saving some of the implementation costs on their e-commerce projects – an offer which PORTICA is now extending. Until the 30th of June 2014, for customers who engage a project of this type with a running time of three years, PORTICA will cover €3,500 of the implementation costs. The implementation itself will be guided by PRINCE2TM-certified project managers, ensuring implementation will meet the agreed targets for time, cost and quality.
At the same time, PORTICA lays a solid foundation for increased engagement in the world of e-commerce, offering a range of additional options up to and including full service. This includes a complete range of web shop services, including process consultation, hosting, licensing, customising the web shop to meet individual requirements, maintenance, and support. An interface with PORTICA’s ERP system allows customers to take direct advantage of fulfilment services such as storage, picking and logistics. As part of these services, the ISO-certified e-fulfilment specialist will check incoming goods against product specifications, store them in modern high rack warehouses, then pick and ship them. Efficient returns management can also be provided. And wholesale purchasing means PORTICA can provide excellent shipping rates and conditions.
But it doesn’t stop there: PORTICA’s portfolio also includes customer services such as order processing, product advice, customer and complaints management, address research, and after-sales service – as well as support for a wide range of payment methods, credit control, and online marketing. And the synergistic effects of all these services working together makes them exceptionally cost-effective, too.
About PORTICA GmbH Marketing Support:
PORTICA is one of the German market’s leading process services providers, optimising IT, logistics and financial processes for over 40 years. The company serves clients in many industries and handles hundreds of projects each year for e-commerce, advertising media logistics, sales promotion and business process outsourcing. The company’s focus is on the efficient handling of processes using a combination of logistics, information and finance management. PORTICA is part of te Neues group together with the IT service provider GEDAK and the printing company te Neues. For more information please visit the websites: http://www.portica.de and http://www.ecommerceservices.de
PORTICA GmbH Marketing Support
47906 Kempen, Germany
Phone: + 49 2152 915-192
Fax: +49 2152 915-100
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Kolberger Str. 36
23617 Stockelsdorf, Germany
Phone: +49 451 88199-21
Fax: +49 451 88199-29